FAQs – Vijay Jewellers

1. Are your jewellery products authentic?

Yes. All jewellery sold at Vijay Jewellers is 100% genuine and authentic. Each piece goes through strict quality checks before dispatch.

2. Do you provide certification?

Where applicable, jewellery is provided with relevant authenticity or purity certification. Product details will clearly mention certification information.

3. Do you offer Cash on Delivery (COD)?

COD availability depends on your location and order value. If available, it will be shown as an option at checkout.

4. How long does shipping take?

Orders are usually delivered within 3–7 business days, depending on your location and courier service.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email, which you can use to track your shipment.

6. What are the shipping charges?

Shipping charges, if any, are clearly mentioned at checkout before you complete your purchase.

7. Can I return or exchange jewellery?

Return or exchange eligibility depends on the product type and condition. Please refer to our Return & Refund Policy for complete details.

8. What if I receive a damaged or incorrect product?

If you receive a damaged or wrong item, please contact us within 24–48 hours of delivery with photos or videos, and we will assist you promptly.

9. Is my payment information secure?

Yes. Our website uses secure and encrypted payment gateways to ensure your personal and payment details remain safe.

10. Do you offer customized jewellery?

Customized or made-to-order jewellery availability will be mentioned on the product page. Such orders may require additional processing time.

11. How do I contact customer support?

You can reach us through our Contact Us page or via the support details provided on the website. Our team will be happy to help.